OKU Bodrum- Cluster Reservation Agent ( OKU Bodrum & OKU Kos )

At OKU, we are committed to sourcing the best of local and international talent to cultivate our reputation for excellence. We are currently looking for a guest-focused, detail-oriented, and highly organized Cluster Reservation Agent ( OKU Bodrum & OKU Kos ) to join our team at OKU Bodrum.

This role presents an exciting opportunity to be part of a prestigious and growing hotel & lifestyle brand. As a Cluster Reservation Agent, you will be responsible for managing guest reservations efficiently, responding to inquiries professionally, and optimizing the hotel’s occupancy levels.

You will be working at OKU’s newest luxurious location, opening in June 2026 in Bodrum, Turkey. This hands-on role invites you to be part of an award-winning brand known for its commitment to quality and excellence.

ABOUT OKU

‘OKU’ is derived from the Japanese spiritual and architectural concept meaning ‘inner space.’ OKU Hotels is a boutique collection of soulfully curated, laidback luxury hotels, designed for the modern traveler. Each hotel is a meticulously crafted sanctuary, blending barefoot luxury with local connections and slow living.

Headquartered in London, OKU Hotels currently operates in Ibiza and Kos, with future openings planned in Turkey and Spain. Over the next five years, OKU aims to expand its portfolio to over ten exquisite properties in captivating destinations worldwide.

RESPONSIBILITIES OF THE ROLE

Manage reservation requests for both OKU Bodrum and OKU Kos via phone, email, online booking platforms, and direct channels.

Respond to guest inquiries in a professional, timely, and brand-appropriate manner.

Check room availability, rates, packages, restrictions, and special offers for both properties.

Provide guests with accurate information regarding room types, hotel facilities, promotions, cancellation policies, and payment conditions.

Process new reservations, amendments, cancellations, and no-shows accurately in the reservation system.

Ensure all guest profiles, booking details, preferences, and special requests are entered and updated correctly.

Coordinate VIP reservations, repeat guests, special occasions, and special requests with the relevant departments.

Work closely with the Revenue, Sales & Marketing, and Front Office teams to support occupancy, revenue, and guest satisfaction targets.

Monitor booking trends, reservation changes, cancellations, and no-shows, and escalate relevant updates when necessary.

Assist with daily, weekly, and monthly reservation reports for management.

Support upselling opportunities by promoting room upgrades, packages, experiences, and additional hotel services.

Maintain up-to-date knowledge of rates, promotions, packages, seasonal offers, and hotel policies for both properties.

Follow all reservation procedures, brand standards, data protection requirements, and internal communication guidelines.

Ensure a consistent and seamless guest journey from the first inquiry until arrival.

Support cluster reservation operations by maintaining clear communication between OKU Bodrum and OKU Kos teams.

CANDIDATE REQUIREMENTS

Previous experience in hotel reservations, front office, or guest services is preferred.

Experience in a luxury hotel or lifestyle hospitality brand is an advantage.

Strong knowledge of reservation systems such as Opera, Fidelio, or similar systems is preferred.

Excellent verbal and written communication skills in English.

Additional language skills are considered a plus.

Strong organizational and time management skills.

High attention to detail and accuracy in handling reservation data.

Guest-oriented mindset with a strong commitment to service excellence.

Ability to manage multiple tasks and priorities in a fast-paced environment.

Strong problem-solving skills and a proactive working style.

Ability to work flexible hours, including weekends and public holidays when required.

TECHNICAL AND BEHAVIORAL COMPETENCIES

Strong understanding of hotel reservation processes and guest journey standards.

Ability to handle reservations for multiple properties with accuracy and consistency.

Commitment to delivering an exceptional guest experience.

Strong attention to detail when managing booking details, guest preferences, and payment information.

Calm, professional, and solution-oriented approach under pressure.

Effective communication and coordination skills.

Team-oriented mindset with a proactive and responsible attitude.

Ability to support revenue optimization through upselling and accurate rate knowledge.

Compliance with hotel policies, procedures, brand standards, and data protection guidelines.

Positive representation of OKU’s laidback luxury service culture at all times.